PRIVACY POLICY

We, Grup Buku Karangkraf Sdn Bhd, Sinar Karangkraf Sdn Bhd, Ultimate Print Sdn Bhd, and Kumpulan Karangkraf Sdn Bhd and its subsidiary and affiliated companies (“Karangkraf Group”) are committed to protecting all personal data that we store and providing our customers with the best customer service.

We collect personal data through customer application forms, our customer relationship management system, and our network systems, in an effort to assess your needs and provide you with better services. We may transfer customer personal data to third parties (both within or outside Malaysia) that provide data storage or data processing services for us.

Unless stated otherwise in this Notice and unless permitted or required under any enactment, law, statute, or code, we will not use or disclose customer personal data without the customer’s written consent.

We hope this notice will help you understand how we use your personal data and the information we obtain from you.

General Principles:

This notice is provided to all our respected customers and/or potential customers, agents, vendors, suppliers, or service providers to inform you of your rights regarding your personal data that we have collected and will process.

We will use, process, record, retain, store, share, and disclose your personal data with your consent.

The continued use of our products and/or services will be considered as consent for us to process your personal data.

We will record and store a consent record through your continuous use of our services as stated in our active customer database.

If you are under 18 years old, you must obtain consent from your lawful parent or guardian before using our products and/or services.

For lawful parents or guardians, please do not allow minors (individuals under 18 years old) under your care to provide personal data to the Karangkraf Group. If personal data is provided to the Karangkraf Group, you hereby agree to the processing of the minor’s personal data and personally accept and agree to be bound by this Notice and assume responsibility for their actions.

Collection:

The types of personal data we collect are varied and may include:

Your name, age, gender, identification number or passport, mailing address, email address, telephone number, detailed financial information such as credit card or bank account numbers for transaction purposes.

Your community discussions and correspondence.

Cookies, web logs, IP addresses, and additional information from third parties.

Sources from which we obtain your personal data include but are not limited to registration forms, customer application forms, or agreements you have agreed to, customer service management systems and network systems, or any identifiable material you have voluntarily provided, business directories or listings you have subscribed to, etc.

Purpose:

The collection of this personal data includes but is not limited to:

1. Establishing service profiles according to your preferences
2. Providing information, promotions, and updates to you, including related marketing and advertising materials for our products and services as well as selected affiliates chosen by us;
3. Introducing any of our products and/or services; or products, services, and special offers from third parties whose products or services we believe may interest you;
4. We may also use your personal data for other purposes (“Additional Purposes”) such as:

• To process your participation in any events, activities, focus groups, research studies, contests, promotions, polls, surveys, or productions;
• For the purpose of employing you to provide services or products;
• For other purposes provided in specific products and services of ours, or products offered by our partners.

Disclosure of Personal Data:

Your personal data will be securely stored, but relevant personal data may be provided or disclosed to specific categories of groups for purposes such as:

To our affiliates, subsidiaries, or related companies.

To our business partners including any of our affiliates inside and outside Malaysia.

To any agents, contractors, service providers, distributors, traders, payment systems or intermediary banks that may be used by us or our affiliates for our business or our affiliates’ business.

To service providers or third parties that we name either alone or jointly with other service providers, for the purpose of establishing and maintaining a customer database or data processing both inside and outside Malaysia.

To companies and organizations acting as our agents or contractors for the purpose of obtaining any amounts owed to us.

To coordinating bodies or government authorities as required under the law or towards the detection and prevention of crime and/or fraud.

To our auditors, business consultants, accountants, lawyers, or other professional advisors whom we deem necessary.

To any party involved or related to legal action, for trial purposes.

To certain parties that we or our affiliates may need to disclose for legal, court, regulatory, or legal process purposes.

Links to Third Party Websites

Our websites may contain links to third-party websites. Please note that the Karangkraf Group is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by third parties. If you provide information directly to those websites, the privacy policies and terms of service on those websites will apply, and the Karangkraf Group is not responsible for the processing practices or privacy policies of those websites.

Interest-Based Advertising

Interest-Based Advertising is a way to make advertisements on our websites visited by customers more relevant to them. We collect anonymous information about a customer’s web browsing activity from internet browsing tools and use that information to match/connect a customer’s web browser with one or more interest categories that have been determined. This allows us to provide advertisements to customers who share the same interests.

Interest-Based Advertising does not change the number of advertisements received by a customer, it only makes them more relevant. You can change and select your current web browser to not receive, reject, or delete the collection of information for Interest-Based Advertising.

We have the right to change any part of this Policy. We will announce such changes through our website at www.karangkraf.com/ppdpk.

Cookie Policy

Cookies are small files downloaded to your computer by the website you are browsing. They are also used to provide information to the website owner to enhance your experience.

Your Rights

You will be given the opportunity to opt-out of allowing your personal data to be used for indirectly related purposes to our services or websites at the time we request information. If you do not wish to receive our latest promotions, you may opt-out of receiving these communications by contacting us at the numbers listed below.

If you decide to opt-out, we may not be able to provide you with certain services, and subscriptions or requests for certain services may be denied, rejected, or not served by us.

You may access your personal data in our possession or control and may request your personal data to be amended for accuracy and suitability purposes.

You may also request to delete your personal data. Please note, in certain circumstances, we may need to retain some of the personal data you request to be deleted to fulfill our legal obligations.

Data Integrity Principle

We make every effort to keep information about customers as complete, current, and accurate as possible. Any inaccuracies brought to our attention will be corrected as soon as possible.

This procedure will be maintained to ensure that any inaccuracies reported will be handled promptly and effectively and that customer information is as accurate, current, and complete as possible.

We are committed to protecting the personal data of all customers dealing with us.

Subject to any exceptions under applicable law, you may request access to and/or correction of your personal data, make requests to restrict the processing of your personal data for Additional Purposes, and/or make any inquiries regarding your personal data by contacting our officers as below: –

Position: Audience & MyKraf Database Executive
Telephone: +603 5101 7388, from 9.00 am – 5.00 pm, Monday – Friday (excluding public holidays)
You can also contact us via email at support.sinar@sinarharian.com.my. You may use this address to communicate in writing about any compliance issues you may have with this policy.

We reserve the right to impose a fee for accessing your personal data in the amount allowed by law. Regarding your right to access and/or correct your personal data, we have the right to refuse your request to access and/or make any corrections to your personal data for reasons permitted by law, such as where expenses providing access to you are disproportionate to the risks or your privacy or the privacy of others.

For customers who wish to delete your personal data, you may contact us via email at

support.sinar@sinarharian.com.my.

Changes to this Notice

By communicating with the Karangkraf Group, using Karangkraf Group services, purchasing products from the Karangkraf Group, or through your ongoing contact and employment with the Karangkraf Group, you acknowledge that you have read and understood this Notice and agree to the use, processing, and transfer of your personal data by the Karangkraf Group as stated in this Notice.

The Karangkraf Group has the right to modify, update, or amend the terms of this Notice at any time by posting the updated Notice on the website at www.karangkraf.com/ppdpk. By continuing to communicate with the Karangkraf Group, continuing to use Karangkraf Group services, making purchases of products from the Karangkraf Group, or through your ongoing contact and employment with the Karangkraf Group following modifications, updates, or amendments to this Notice, such actions will signify your acceptance of any modifications, updates, or amendments.